Refund Policy

We are confident in the quality of our products and support, so we give 14-day money back guarantee.

We guarantee the following:

  • Our products will work as described.
  • Our products will include all of the features as described in our feature list.
  • We will support every customer to the fullest extent possible.

All our Paid Products come with a 14-day money back guarantee, some restrictions apply, please read this policy in its entirety.

The 14-day money back guarantee applies ONLY to new purchases and not to renewals and upgrades. We do not issue refunds for renewals and upgrades.

If you encounter any unfix-able issues that cannot be resolved by us or if our software does not have any features that we advertise in the features list, we will refund your money within 14 days after your purchase. Any refund requests made AFTER the 14 day period will NOT be considered for a refund.

All requests for refund MUST be initiated through the contact form within the refund period.

We do not issue refunds under the following circumstances:

  • You've changed your mind
  • Your client didn't go for it
  • You've decided to stop using CMS
  • You don't have the time to install our product on your site
  • You've decided that our product is "Not what I need"
  • You've found a different solution
  • Any of product features do not meet your expectations or feature is designed to work in a different way than you expected it to work (we always glad to add new features).
  • You made some customizations and modifications and now our product isn't working anymore
  • Your purchase is older than 14 days
  • You experience script conflicts with other 3rd party software connected to or installed on your CMS (Templates, Components, Modules, and Plugins).
  • Translation made by third-party is not working.

It is impossible for us to test our software on every server platform and every server configuration it may encounter. Therefore, if the UkrSolution Support Staff is unable to get our software up and running on your server within the first 14 days after purchase, UkrSolution will happily give you a refund. You will need to provide us with full access to your FTP, MySQL, and Joomla Admin consoles in order for us to fully debug and install the software. If you cannot provide us this access in a timely and cooperative manner, then we will not be able to give you a refund.

The Buyer understands that access to the downloads, updates and support terminates when the refund is processed.

A refund is only issued to the same email address & account that was used originally to make the purchase. Refunds are usually processed within 7 days.

Additional services

Please note that any additional services like custom development are non-refundable as our time cannot be recovered.

Refunded funds

If payment was made by PayPal then 100% of funds can be returned.

Refund on credit card orders may not be full (a few EUR less) as your bank may charge additional fee for refund transaction. We do not cover refund costs as we have no control over your bank's fees.


This document was last updated on November 2, 2020

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